SHIPPING & DELIVERY

Shipping & Delivery Policy of Jewellery Junky

Welcome to Jewellery Junky. We are committed to delivering your purchases with care and efficiency. Please review our Shipping & Delivery Policy to understand our processes, timelines, and associated costs.

  1. Shipping Locations:

We currently offer shipping services across India, including both metro cities and remote locations. Our trusted logistics partners ensure that your orders reach you, no matter where you are.

  1. Order Processing Time:
  • Processing Time: All orders are processed within 2-3 business days after receiving your order confirmation. Business days are Monday through Saturday, excluding public holidays.
  • Order Confirmation: After your order is confirmed, you will receive an email with your order details and tracking information.
  1. Shipping Methods & Delivery Timeframes:
  • Standard Shipping: Delivery within 5-7 business days.
  1. Shipping Charges:

 Normal Shipping

  • Estimated Delivery: 3-7 business days
  • Cost: Free
  • Ideal for customers who prefer standard delivery times without additional charges.

 Express Shipping

  • Estimated Delivery: Faster delivery through express service
  • Cost: ₹299 (additional charge)
  • Perfect for customers needing their items urgently, with priority handling.
  1. Tracking Your Order:

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number on the logistics partner’s website to track the status of your delivery.

  1. Delivery Issues:
  • Failed Delivery Attempts: If delivery is unsuccessful due to an incorrect address, recipient unavailability, or other reasons, the courier service may attempt redelivery. Ensure your contact details are updated.
  • Order Not Received: If you do not receive your order within the expected timeframe, please reach out to our customer service team at jewelleryjunkyofficial@gmail.com or call +91-9205720660.
  1. Address Accuracy:

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues arising from incorrect or incomplete address details.

  1. Delivery Policy Exclusions:

Certain remote areas may have restricted delivery services. In such cases, we will notify you promptly and offer alternative options if available.

  1. Order Cancellation & Changes:
  • Order Cancellation: You can request to cancel your order within 24 hours of placing it. After this period, we begin processing and shipping your order.
  • Order Changes: If you need to modify your order, please contact us immediately. Changes are subject to availability and may not be possible once the order has been processed.
  1. Customer Support:

For any inquiries or issues related to shipping and delivery, please contact our customer support team at:

  • Email: jewelleryjunkyofficial@gmail.com
  • WhatsApp: +91-9205720660
  • Working Hours: Tuesday to Saturday, 10:30 AM to 6:00 PM IST.
  1. Policy Updates:

We may update the content of this Shipping & Delivery Policy from time to time without prior notice. Customers are encouraged to review this policy regularly to stay informed about our shipping practices and any changes.